Technical Support Specialist · Full-Stack Developer · Saint-Hyacinthe

Jessica Iacovozzi

Deep enough in the API to find what broke.
Close enough to the client to explain why it matters.

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REST APIs ✦ GraphQL ✦ TypeScript ✦ Vue.js ✦ React ✦ Next.js ✦ Python ✦ Ruby on Rails ✦ Postman ✦ SLA Management ✦ Technical Documentation ✦ Docker ✦ AWS ✦ Azure ✦ REST APIs ✦ GraphQL ✦ TypeScript ✦ Vue.js ✦ React ✦ Next.js ✦ Python ✦ Ruby on Rails ✦ Postman ✦ SLA Management ✦ Technical Documentation ✦ Docker ✦ AWS ✦ Azure ✦

Closer to the problem than most engineers. Closer to the code than most support.

About

I'm a Technical Support Specialist and full-stack developer based in Canada, with a background that sits at the intersection of deep technical debugging, developer infrastructure, and cross-functional communication. I don't just solve tickets — I build the systems, documentation, and tooling that prevent them from recurring.

At Mediaclip, I transformed scattered client documentation into a structured integration resource, reducing friction for B2B operators navigating a complex SaaS API. At Virtuose Technologies, I shipped full-stack features across Vue.js, Django, and React, and was personally recommended to join a new team.

I work best where product depth meets technical ownership — SaaS integrations, API ecosystems, developer-facing systems. I care about making things robust, well-documented, and easier for the next person.

API Debugging SaaS Integrations Technical Writing Full-Stack Dev Bilingual EN/FR Agile/Scrum

Selected Projects

01 / 04 Vue.js · Airtable · i18n

Rosetta's Angels

Bilingual Vue.js 3 nonprofit website with 70% load performance improvement (1.4s → 400ms) through lazy loading, bundle splitting, and compression. Hardened security with XSS/CSRF protection, reCAPTCHA v3, data sanitization, and server-side validation against an Airtable REST API.

Vue.js 3 Vuetify 3 Vue Router Vue-i18n REST API reCAPTCHA v3

02 / 04 Next.js · Supabase · WCAG

Whisker Budget

Full-stack cost estimator built with Next.js, React 19, TypeScript, and Supabase featuring real-time expense tracking, multi-table queries, and drag-and-drop editable estimates. WCAG-compliant UI using Tailwind CSS, Radix UI, React Hook Form, and Zod validation.

Next.js React 19 TypeScript Supabase Tailwind CSS WCAG

03 / 04 React · API · Accessibility

Dog Breed Hub

Responsive React application with infinite scroll, API Ninjas integration via Axios and React Query, and a WCAG-compliant accessible UI built with Chakra UI and semantic HTML5. Clean component architecture with efficient data fetching patterns.

React React Query Axios Chakra UI WCAG REST API

04 / 04 Rails · Docker · Fly.io

Canadian Charities API

RESTful Rails API providing searchable access to Canadian charities data with filtering by rating, city, sector, and impact — plus complex sorting and pagination. Dockerized architecture deployed on Fly.io with comprehensive API documentation detailing all endpoints, query parameters, and response schemas.

Ruby on Rails Docker Fly.io REST API PostgreSQL API Docs

Technical Skills

Support & Tooling

Freshdesk · Jira · Postman
Guru · REST APIs · GraphQL
API Debugging · SLA Management
Technical Documentation
Shopify · Magento · WooCommerce · CommerceTools

Languages

JavaScript (ES6+) · TypeScript
Python · Ruby
HTML5 · CSS / SASS
SQL · KQL

Frameworks

React · Next.js · Vue.js
Node.js · Express.js
Django · Rails

Platforms & DevOps

Git · GitHub
Docker · AWS · Azure
CI/CD (GitHub Actions)
Fly.io · Vercel

Data

PostgreSQL · SQLite · MongoDB
Supabase · Airtable

Practice

WCAG Accessibility
Agile / Scrum
SaaS Integration
Technical Writing
Bilingual EN / FR